All orders are usually processed within 1 – 3 working days or receipt of order.
All orders are dispatched using Royal Mail Recorded or Special Delivery depending on value. For all orders over £75 we offer postage completely free of charge. We urge all our customers to inspect the parcel for damage or tampering before signing for receipt.
Your order status will be updated to 'Dispatched' once we have sent it. You can check your order status from 'My Account'.
If you are not available to accept the parcel, Royal Mail will leave a calling card with instructions on how to collect it from your local Royal Mail sorting office.
Click & Collect
You can also choose to collect your order from our Penarth shop, for no additional cost. We will notify you by email once it is ready to collect. Our shop location and opening hours are listed on our 'Contact Us' page.
All international orders are sent by insured DHL courier. The cost of shipping will be calculated at checkout based on destination country and order value.
DHL orders typically take 7-10 business days to reach your destination. Please note you are responsible for any customs or import duties are charged by your country.